Terms of service

TERMS AND CONDITIONS

These Terms and Conditions ("Terms") govern your use of peeltea.ca (the "Site"), owned and operated by Mizu Brands. This Site is an e-commerce platform for the sale of beverages and related goods. By accessing or using the Site, you agree to these Terms.

PLEASE READ THESE TERMS CAREFULLY. THEY INCLUDE A DISPUTE RESOLUTION CLAUSE THAT AFFECTS YOUR RIGHTS.

1. Intellectual Property

All content on the Site - including but not limited to text, images, logos, documents, downloadable files, and graphics - is the property of Mizu Brands or its content creators. Unauthorized use or reproduction of this content is strictly prohibited.

2. User Contributions

Users may post public comments or reviews. By posting publicly, you agree to:

  • Not violate any applicable laws;

  • Not post harmful, defamatory, or unlawful content.

We reserve the right to moderate or remove any content that violates these Terms.

3. Privacy

We value your privacy. Your personal information is handled in accordance with our Privacy Policy, which outlines how data is collected, used, and stored.

4. Accounts

By creating an account on our Site, you agree to:

  • Be solely responsible for the security of your account, including login credentials;

  • Provide accurate, current, and complete information;

  • Update your information if it changes.

We may suspend or terminate accounts found to be in violation of these Terms or used illegally.

5. Sale of Goods

We offer beverages and related products for sale. All goods listed, including those marked as "out of stock," are subject to availability. We strive for accuracy in all product descriptions and images but do not guarantee perfection. Purchases are made at your own risk.

We reserve the right to cancel or modify any order. If your payment has already been processed, we will issue a full refund.

6. Order Confirmation

Your order is confirmed when we send a confirmation or shipping email. Until then, we reserve the right to reject or cancel your order.

7. Payments

We accept:

  • Credit Cards

  • Debit Cards

  • PayPal

By submitting payment, you authorize us to charge the full amount to your selected method. We may cancel transactions suspected of fraud or violations of these Terms.

8. Shipping and Delivery

Shipping methods include:

  • Regular

  • Expedited

  • Express

Delivery times depend on your selection and may vary due to external factors. Delivery times do not include weekends or holidays. You are responsible for providing an accurate delivery address. We are not liable for lost or misdelivered packages due to incorrect information.

Delivery charges may apply unless an active discount code is used.

9. Returns and Refunds

Refund Requests must be made within 7 days of receiving your order. Valid reasons include:

  • The item arrived broken;

  • The item does not match its description;

  • The item does not meet expectations.

We do not offer refunds on:

  • Consumed products.

Return Process: Email orders@mizubrands.ca to initiate a return. Customers are responsible for return shipping costs. Refunds will be processed within 14 days of receiving returned goods.

10. Limitation of Liability

To the fullest extent permitted by law, Mizu Brands and its affiliates shall not be liable for any indirect, incidental, or consequential damages. Our total liability shall not exceed the purchase price of the goods.

11. Indemnification

You agree to indemnify and hold harmless Mizu Brands, its affiliates, employees, officers, and agents from any claims, damages, or expenses resulting from your use of the Site or your violation of these Terms.

12. Applicable Law

These Terms are governed by the laws of the Province of Alberta, Canada.

13. Dispute Resolution

If a dispute arises, we encourage informal resolution. If not resolved, both parties agree to mediation with a mutually agreed-upon neutral third party. Costs will be borne by the unsuccessful party.

Nothing prevents either party from:

  • Bringing an issue to small claims court;

  • Seeking injunctive relief for intellectual property matters.

14. Severability

If any part of these Terms is found invalid or unenforceable, the remaining sections will remain in effect.

15. Changes to Terms

We may update these Terms to comply with legal changes or improve clarity. Updates will be communicated via email or posted on the Site. Continued use after changes constitutes acceptance.

16. Contact Information

For questions, contact us at:

You may also reach us through the feedback form on our Site.

Effective Date: January 1, 2023